Website Packages – Terms & Conditions
KRB Web Services website packages are designed to meet the needs of multiple tiers of clients. Each package has certain requirements and limitations. For clients whose needs do not fall within the requirements or for clients that need a more robust website with additional features, a full quote is required. You can contact me to request a consultation.
New Clients Only
Packages are intended for new design clients only. Existing clients with a website designed and built by KRB Web Services are not eligible. This applies to design clients only. Existing clients for other services that do not have sites built by KRB Web Services are eligible.
Packages require the client to use the WordPress CMS and the Divi theme. If another CMS or theme is desired, a custom quote will be required.
KRB Web Services Hosting Required
Since hosting is included in the package price, the client is required to use hosting services provided by KRB Web Services. If the client has existing hosting or wishes to use a different host, a custom quote is required.
Website Care – ‘Core’ Care Plan
The base ‘Core’ Care Plan is included in the package and is required for the first year. The ‘Core’ Care Plan is renewed on a yearly basis for $60 plus any optional add-on features you choose.
Websites that require special functionality are excluded from these packages. Only sites that do not require any special programming or features like shopping cart integration, membership log-in, or dynamic content generation are eligible for special package pricing.
Domain Name Registration
Domain name registration is not included in the package pricing. If you don’t have a domain name you can purchase and register your domain name through KRB Web Services LLC. If have your domain name already registered with another provider, that is not a problem. You can either transfer the domain name to your KRB Web Services LLC account or you can leave it registered at your current registrar and I can point the domain name to KRB Web Services’ server when building the site.
Technical Services Versus Design & Support Services
Due to legal requirements, technical services such as hosting, domain registration, SSL certificates, and email are billed separately from design and website care plans. You will create an account with KRB Web Services LLC to pay for and manage your hosting and other services, including the first year of services that are included in the plan. However; since the first year of hosting is included in the package price, $120 will be credited back to you on your bill for the site design
Design Services Payment
Final payment of the remaining balance is due upon approval of the final site mock-up. Once final payment is received, the site is pushed live. Your final bill will reflect the package price less the above-referenced hosting credit, plus whatever add-on services you’ve elected, if any.
Payment Options For Technical Services
Technical services as previously mentioned are billed separately from design services. This is due to legal reasons regarding the technical services since a client could obtain hosting and other services from KRB Web Services LLC, but could have another designer build their site. Therefore, I have a 3rd party contract and bill these services and their payment system is used to process client payments. For information and policies regarding billing for technical services, click here.
Payment Options For Design Services And On-Going Website Care
Design services and on-going website care services are billed by me directly. Invoices are sent via email through accounting software employed by KRB Web Services LLC. Payments can be sent by check (requires a 7 day holding period) or can be paid electronically by credit/debit card by clicking the button in the electronic invoice. All payment processors are independent entities and KRB Web Services LLC has no access to your financial information such as credit card numbers or bank account numbers. You can review my Billing & Payments Policy here.
Design Features & Limitations
Outlined below is what is included in the design along with any limitations for each package.
Starter Package – Single Page.
Basic Package – Limited to a total of 5 pages.
Essential Package – Limited to a total of 10 pages including 1 ‘blog’ or ‘latest news’ page.
Your logo will be integrated into the header of the site. Your logo can also be placed in different areas within the site as well.
Your logo must be in a usable format (.png) and size. If the logo is larger than what is needed, I can typically adjust the size to fit; however, if it is smaller or in the wrong format, you will need to contact your designer to correct it. If you don’t have a logo, we can discuss options for obtaining one or using text.
The layouts come with stock images and I can integrate your images directly into the site. I will make minor editing to size and color as needed for the design. I can also find and integrate stock photography as needed.
I work with images as much as possible, but if there is something specific that is needed that I am unable to perform, you will need to have your graphic designer or photographer make those edits. In some cases, stock photography or graphics may be needed at an additional charge. The client will be responsible for the additional amount for purchased stock images. I will seek your approval before obtaining additional imagery.
I will set up your Google Accounts based on what is included with each package.
In order to set up your Google Analytics and Search Console, you will need a Google Account. It is your responsibility to set up your account but I can help you with it. If you desire to do any advertising with Google AdWords or to install AdSense on your site to generate revenue, that is beyond the scope of this offer. I can discuss how I can help you with those options as well.
Securing your website is extremely important. I will install basic security measures including software to help secure your site log-in, restrict access to core files, and encode your email address. Proper maintenance of the site is extremely important which is why a back-end maintenance plan is required.
The security measures taken on your site are precautionary and do a decent job protecting your site; however, they are not a full fledged security program. KRB Web Services LLC does provide website security directly, but those security programs are outside of the package pricing. For information on available security packages, click here.
KRB Web Services maintains the back-end systems as far as updates to the installed software to help prevent security breaches; however, this maintenance is not suitable to prevent website attacks by outside parties. KRB Web Services LLC is not responsible for lost or stolen data, information, or monetary losses resulting from malware, denial of service attacks, or any other attack.
Plugins are small add-on programs that perform specific functions on a website. These functions can range from security and backups to social media integration and much more. I will provide you with a list of the plug-ins used on your site, a description of each plug-ins’ specific function, and why the plug-in is being used on your site.
The plug-ins installed on the site are either free, or part of my license and are included in the package price. However; some plug-ins have premium versions that may be a better option or there may be specific functions you want to add your site that will require a paid plugin. The cost of any additional plug-ins will be added to the package price. I will seek your approval and provide you with the detailed cost outline before proceeding with installation of any paid or premium plug-in.
The first year of hosting is included in all package prices. As mentioned previously, while the client pays for the hosting up-front, the payment is credited back towards the design cost to reach the final package pricing. I offer a variety of hosting options and more information on each can be found here.
Included In First Year
The first year of the base ‘Core’ Care Plan is included in each package. The plan includes updates to core systems, plugins, and themes as well as website optimization services, and an annual ‘Website Care Report’. For more details on the ‘Core’ Care Plan and to see the optional add-on features, click here.
Continuing the ‘Core’ Care Plan
Continuous care of your website is vital to preventing security breaches, loss of the site, and optimal performance. The ‘Core’ Care Plan and the optional add-ons are renewed yearly. While I cannot force a client to continue the service, without it, there is no way the website will continue operating properly into the future. Updates are required on a near daily basis and without an active service plan, the chances of a catastrophic site failure increase dramatically. For these reasons, I highly recommend continuing the ‘Core’ Care Plan beyond the first year.
Content Updates & Design Changes
After the site is pushed live, any content updates and changes to the design at the request of the client will be billed accordingly. Charges are tracked as they are incurred and once charges exceed $50, an invoice is sent to the client for payment. Any individual change requests that will exceed $50 will be submitted via estimate to the client for prior approval.
Let’s Get Started Today!
I hope these terms and conditions didn’t bore you, but if you do have any questions about them or my website design packages, please contact me. If you like what you’ve read and seen and want to get started, you can contact me directly, or click the button below. The button will take you to a form to submit some basic information to me and, once received, I will contact you to discuss your project.