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KRB Web Services LLC – Billing & Payment Policy

Important Billing Disclaimer

Important!!

KRB Web Services LLC uses two different systems for billing.  Billing for technical products like hosting, domain registration, email systems, and other services are handled by a third party.  To manage your billing simply log in to your account.  You can also view legal and privacy policies here.

All billing and payment information listed here applies only to design, marketing, and consulting services I provide to my clients directly.  These are services, whereas hosting, email, and other technical services are considered products.

General

Invoicing

KRB Web Services LLC uses accounting software to produce and send invoices via email. Clients that prefer hard-copy invoices to be mailed can request that option.

Due Date

Payments are due upon receipt.

Payment Methods

KRB Web Services LLC accepts different methods of payment and each method has specific guidelines.

Credit Card/Debit Card

Emailed invoices allow the option to pay via credit or debit card. These transactions are processed by the company handling our accounting and no financial information is accessible by KRB Web Services LLC (see our Privacy Policy). This is the preferred method of payment.

KRB Web Services LLC does not accept in-person credit card payments at this time; however, invoices can usually be sent immediately during in-person interactions so payment can be processed in the above manner at the time of service. You will never be asked to provide your credit card information by or to KRB Web Services LLC directly.

Check

Check payments are accepted by KRB Web Services LLC. A check payment can be sent directly to:
KRB Web Services LLC
3210 Devroy Ln.
Green Bay, WI 54313
Check payments require a 7 day hold.

Cash

Cash payments are accepted during in-person interactions. If cash is paid in-person, you will receive an emailed receipt immediately to confirm your payment.

Recurring Payments

If you pay your invoice via credit or debit card you will have the option to opt-in for automatic payments going forward. Payments are processed according to the guidelines set during the opt-in process.

Dispute Resolution

If you dispute a charge or have any questions regarding your billing, please contact KRB Web Services LLC directly via phone (920.819.1352) or email.

Service Specific Billing & Payment Policies

Outlined below are billing and payment policies for specific services provided by KRB Web Services LLC.

Website Design

Billing for website designs are sent after the website design is complete.  This payment is due prior to pushing the site live.

Website Care Plans

Website care plans are renewed on a yearly basis, usually with the same renewal date for hosting if applicable. The invoice is sent 30 days prior to the renewal date (except for synchronized billing, see below). Payment in full must be received prior to the renewal date. If payment is not received in full prior to the renewal date all website care plan actions will cease and the plan will be considered expired.

The website care plan can be restarted at any point after it has expired when a full payment has been received. If the plan is restarted after it had previously expired, the renewal date will change to the date the plan was restarted and all future billing cycles will reflect the new renewal date.

Software Licenses & Third Parties

In some instances, KRB Web Services LLC may need to purchase software licenses for your website on a one-time payment basis or on a subscription basis. One time license purchases, if not part of the original design contract, will be invoiced the same as major content updates or design changes as outlined in the previous section. Subscription licenses will be billed in the same manor as billing for website care plans.  Payment must be received prior to the renewal date or you will lose your subscription and, depending on the function of the subscription product or service, parts or all of your website may cease to function.

There may also be instances where KRB Web Services LLC may need to hire third party contractors to complete specific tasks for your website. In these instances, you will be billed the same as a major content update or design change and provided with an estimate for approval prior to KRB Web Services LLC contracting out the service.

Content Updates & Design Changes

Billing for content updates and design changes requested by you will vary depending on the extent of the requested change. Minor updates and changes, like changing the price of a product listed on your website, will be tracked and billed when the accumulated amount reaches $50 or when either your hosting account or your website care plan renews. For example, if your requested changes accrue to $50, but the renewal for your hosting and/or website care plan isn’t for another four months, a separate invoice will be sent to you for the accrued charges.

However; if, for example, you have accrued $35 in updates and changes and your hosting account or website care plan is coming up for renewal within the next 60 days, these charges will be added to your normal renewal invoice so everything can be paid at one time.

Major updates or design changes that will exceed $50 will be completed via a formal change request with an estimate provided prior to completion of the update or design change. For example, if you wish to add a new page to your website to highlight a new service you provide, an estimate will be given to you for the cost to complete the requested change and once approved by you, the update will be completed. Upon completion, the invoice will be emailed to you for payment upon receipt.

To keep your account in good standing, please pay all invoices upon receipt. If payment is not received within 30 days of the invoice being sent, your account will be placed on a hold and no further content updates or design changes will be completed until the outstanding balance is paid.

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